Introduction

Syvera Studio ("we," "our," or "us") is a digital agency that provides website design, development, UI/UX, SEO, performance marketing, and related digital services to clients across the United Kingdom, United States, United Arab Emirates, Canada, Australia, and India.

We are committed to protecting your privacy and being transparent about how we handle personal information. This policy applies to all visitors of syverastudio.digital and anyone who contacts us, enquires about our services, or works with us as a client.

By using our website or providing us with your information, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information that you provide to us directly and information that is automatically collected when you visit our website.

Information you provide directly

• Your full name, email address, and phone number when you complete a contact form or request a consultation
• Business name, industry, and project requirements when you request a quote or proposal
• Any messages, attachments, or communications you send us by email or contact form
• Billing and payment information if you engage our services (processed via secure third-party payment providers)

Information collected automatically

• IP address, approximate location, browser type, device type, and operating system
• Pages you visit on our website, the time spent on each page, and links clicked
• Referring website and search terms used to find us
• Cookies and similar tracking technologies (see Section 5)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries, send proposals, and arrange consultations
• To deliver the digital services you have engaged us to provide
• To send invoices, project updates, and other client communications
• To improve our website performance, content, and overall user experience
• To send marketing emails or updates, where you have opted in to receive them
• To analyse website traffic and understand how visitors interact with our content
• To comply with legal obligations and protect our legal rights where necessary

We will never sell your personal information to third parties under any circumstances.

Sharing Your Information

We may share your information with trusted third-party service providers who help us operate our business. These providers are bound by confidentiality obligations and are only permitted to use your data for the purposes we specify.

• Website hosting providers that host our website infrastructure
• Analytics providers such as Google Analytics, which help us understand website traffic
• Email service providers used for client communication and marketing
• Payment processors used for invoicing and payment processing
• Productivity and project management tools used to deliver client work

We may also disclose your information when required by law, in response to a valid legal request, or to protect the rights, property, or safety of Syvera Studio, our clients, or others.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to remember your preferences, measure website performance, and improve your experience.

For full details on the specific cookies we use, how long they last, and how you can manage them, please see our Cookies Policy.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law.

• Enquiry and consultation data is typically retained for up to 24 months
• Client project data is retained for the duration of the engagement and a reasonable period afterwards for record-keeping
• Financial and tax records are retained as required by applicable accounting laws
• Marketing list data is retained until you unsubscribe or request deletion

You can request deletion of your data at any time by contacting us (see Section 12).

Your Rights

Depending on your country of residence, you may have the following rights over your personal information:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data, subject to legal exceptions
• The right to restrict or object to certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at info@syverastudio.com. We will respond within a reasonable time frame as required by applicable law.

Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include secure HTTPS connections, encrypted storage where appropriate, access controls, and regular review of our security practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

International Data Transfers

Because we work with clients and use service providers in multiple countries, your information may be transferred to and processed in countries outside your country of residence, including the United Kingdom, United States, India, and the European Economic Area.

When we transfer personal data across borders, we take steps to ensure that the data continues to receive an appropriate level of protection through contractual safeguards and recognised international data transfer mechanisms.

Children's Privacy

Our services and website are intended for businesses and adults aged 18 or older. We do not knowingly collect personal data from children under the age of 16. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we update this policy, we will revise the "Last updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please get in touch with us.